Bulletproof Backpack Vest

Bulletproof Backpack and Armor Bag Keep You and Your Kids Safe - Vestpak-Usafe

Delivery information


Hello and welcome to vestpak-usafe.com, the place to find the best Bulletproof backpacks and emergency items -Ready Pack- for every taste and occasion. We thoroughly check the quality of our goods, working only with reliable suppliers so that you only receive the best quality product.

Shipping

We ship after we've received your processed order by the authorize.net our partner which handles the payments.

⦁    After we receive your payment we will process your order.
⦁    Some Backpacks are shipped within 6 to10 days and some custom styles take longer.
⦁    In the meantime, we will email you, the receipt's transaction.
⦁    Shortly after, when it is available we'll send you the tracking #


About INTERNATIONAL ORDERS- IN MOST CASES WE ACCEPT MONEY ORDERS OR WIRE TRANSFER ONLY!

*Please contact us for shipping estimates and costs prior than ordering.


The FLAT Shipping fee based on the backpack weight only. All other items are charged differently according to different weight.

Please email us to receive the right International quote to your country. No insurance is provided.


*FLAT FEE IS INTENDED FOR BACKPACKS ONLY!


About Return Shipping Methods
Depending on the items you're returning and the reason for your return, your shipping methods may vary for your return. We may use:


⦁    Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.
⦁    UPS pickup: We contact UPS and arrange for them to pick up your package from the address it was originally shipped to. This is ideal for large or heavy items that are hard to carry, and if you select this option before 9:00 p.m. Pacific time, UPS will attempt pickup on the next business day. This option allows you to track your package on its way back to us.
⦁    Amazon Locker: With this option, you can drop off your package at an Amazon Locker within five business days after printing your pre-paid return mailing label.


About Exchanges and Replacements
You can exchange or replace an item contacting us if your exchange or replacement meets certain criteria.
You can exchange an item contacting us.
The item being exchanged must meet the following criteria:
⦁    Shipped to the same address in the U.S.
⦁    Not received by you as a gift
⦁    Shipped and sold by Vestpak-usafe.com & Amazon.com
⦁    Not an Add-On item
⦁    Not identical to the item being returned
⦁    Originally purchased with a credit card


Exchanges for an Item in Your Cart

The exchanged item must be:
⦁    Added in a quantity of one to the Cart
⦁    Shipped and sold by Vestpak-usafe.com & Amazon.com
⦁    Not an Add-on Item
⦁    Not identical to the item being returned

About Incorrect or Missing Items from Amazon Orders
Check the order details in Your Account to verify all the items in your order were shipped.

Items may become unavailable after your checkout. We'll proceed with delivering your order so that you receive the rest of your items on time. Your credit card will not be charged for the unavailable item. If the item became unavailable before we could deliver it, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. The unfulfilled items will also appear in your Delivery Confirmation email under a section titled Unavailable Items.

Where possible, we'll try to send a similar product in its place (exceptions are specialty items). If your item was substituted, you'll see Substituted with on the Delivery Confirmation email listing the substituted items. In most cases, you will not be charged for the original item or the substitute. If we’re able to substitute the original item with an item that is nearly identical, you’ll be charged the lesser of the two prices.

If your credit card was charged for an item that you did not receive and the order details show that the item was shipped, contact us for a refund.


About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.

Where's My Refund?

You can check the payment method that was refunded and the status of your refund. Please register and use our contact forma for your request.

Note: After the carrier, has received your item, it can take up to 2 weeks for us to receive and process your return.

To see how long it takes for you to receive your refund, please see the table below.

How Refunds Are Issued

When returning an item, you can choose your preferred refund method in the Online Returns Center.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Payment Method                               Refund Method                       Refund Time (Once Refund Is Processed)
Credit Card                                          Credit Card                                 3-5 business days
Credit Card                                          Gift Card                                      Immediate
Pre-paid Credit Cards                       Pre-paid Credit Card               Refund time depends on the issuer, and can take up to 30 days
Credit Card Reward Points             Reward Point Balance            Up to 5 business days

Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.

If your original order was placed using the Amazon Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Partial Refunds or Restocking Fees

If You Return                                                                          You'll Receive
Items in original condition past the return window*     75% of the item's price
    
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com error     Up to 50% of the item's price
    

*For most items the return window is 15 days after delivery. To check the return window for an item you have ordered, write to us, using the Contact Form. Make sure you include:

⦁    Product Name.
⦁    Model.
⦁    Quantity.
⦁    Reason why returning.
⦁    Your Complete information.

Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers. Some products have additional conditions that may apply.

There is no return on international orders.

Check the Status of Your Refund

If you're waiting for a refund and want to check the status, you can view this information in Your Account.
To check the status of your refund:
1.    Contact us for a tracking number and carrier status.
Note: The refund status will be displayed either on Amazon.com or UPS.com websites.  
For more information about our refund policies, write to us at:  customerservice@vestpak-usafe.com



All claims under this warranty shall be made via email or by writing to:

*There is no RETURN for backpacks or other products when shipped internationally.
*There is no Free Shipping internationally. Shipping will be charged additionally depending on your zip code.
*Your security is our best business. Different address for shipping and billing will trigger our protection filters resulting in a declined transaction.

Purchaser agrees that the purchaser or his heirs, agents or assigns shall never bring any action in any court of law and disclaim any right to any damages from Seller, including compensatory damages, incidental damages, consequential damages, punitive damages, costs, and attorney’s fees. Buyer is responsible to make sure that body armor plates are worn in the correct way and right direction.


* We may retain product cost and purchase of products if we can't ship due to a wrong address or if the merchandise is stolen, plus a re-stocking fee 25% for purchases that are canceled after 5 days.